Refund Policy
Last Updated: October 27, 2025
1. General Overview
This Refund Policy applies to all subscriptions, payments, and renewals made through https://blueyemail.com or associated billing processors (Stripe and Razorpay). By purchasing or renewing a subscription, you agree to the terms of this Refund Policy.
2. 7-Day Cancellation Period
All Bluey Email subscriptions come with a 7-day cancellation period. If, for any reason, you do not use your subscription or your subscription auto-renews, you can request a full refund by contacting billing@blueyemail.com within 7 days of the initial purchase or renewal.
Refunds are typically processed within 5–10 business days to the original payment method.
3. Eligibility for Refunds
Refunds will be considered in the following cases:
- Cancellation within the 7-day window
- Duplicate payments due to system or billing errors
- Technical issues preventing core functionality (subject to SLA clause)
- Unauthorized or fraudulent charges (with proper evidence)
Refunds will not be issued for:
- Partial (over 1%) or complete usage of the subscription period or credits
- User error or failure to understand product functionality
- Violations of our Terms of Use (e.g., sending spam or illegal content)
- Delays or disruptions caused by third-party providers beyond our control
4. Service Level Commitment (SLA)
Bluey Email strives for enterprise-grade reliability with a monthly uptime of 99.5%, excluding scheduled maintenance or force majeure events.
Downtime Credit:
| Uptime Percentage | Service Credit Offered |
|---|---|
| 99.5% – 99.0% | 1% of the monthly fee |
| 98.9% – 98.0% | 3% of the monthly fee |
| Below 98.0% | 5% of the monthly fee |
To claim a service credit, email billing@blueyemail.com within 15 days of the affected month. Credits apply to your next billing cycle and cannot be exchanged for cash.
5. How to Request a Refund
- Email billing@blueyemail.com
- Include your account email, transaction ID/invoice number, and reason for request
- Our billing team reviews your request within 3–5 business days
- You’ll receive a decision via email
6. Cancellation Policy
You may cancel your subscription anytime through your account dashboard. Cancellation stops future billing but does not trigger a refund unless you’re within the 7-day window or covered by SLA credits. Your account remains active until the end of the billing cycle.
7. Payment Disputes
If you believe a charge was made in error, contact billing@blueyemail.com before filing a chargeback with your bank. Unnecessary chargebacks may result in account suspension.
8. Exceptional Circumstances
We may make exceptions for refund eligibility in extraordinary cases, including:
- Proven technical faults on our end
- Double-billing due to a processor error
- Legal compliance requirements
All such cases are handled with fairness and transparency.
9. Third-Party Payments
Payments made via third-party marketplaces or resellers are subject to their respective refund policies. Refunds cannot be processed for purchases not made directly through blueyemail.com.
10. Modification of Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the latest version will govern refund eligibility.
11. Contact Information
For billing or refund-related inquiries, please contact:
Email: billing@blueyemail.com
Address: Bluey Email, Building No. 314 356 05, E005, Chamundi Emerald, 1st Cross, NS Palya, Bengaluru, Karnataka, India