Every answer we have, and a person when it is not here
Setup, DNS, migration, integrations, billing and compliance — each pointed at the page that actually answers it rather than a paraphrase that will drift out of date. If none of it fits, email us: a real teammate replies, usually inside an hour on a business day.
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Getting sending
The first week is almost entirely DNS. Get authentication right before the first campaign and most of the problems people write to us about never happen.
Moving from another platform
The risk in a migration is not the export — it is the week afterwards, when a new sending domain has no reputation. Each guide covers the sequencing.
Connecting your stack
Most flows need an event from somewhere else before they can run at all — an order, a payment, a form submission. This is where those come from.
Building and sending
Where the actual work happens once the plumbing is done — and the templates that mean you are not starting from an empty editor.
Billing, plans and cancelling
Billing questions go to billing@blueyemail.com. These pages answer most of them before you need to write.
Security, privacy and compliance
The pages a procurement or legal review asks for, written to be forwarded rather than explained.
What to put in the first email
Most support threads are long because the first message is short. Three details turn a four-email exchange into one reply, and none of them take more than a minute to find.
The sending domain. Not the address you are writing from — the domain the campaign sends from. Almost every deliverability answer starts by looking at its DNS, and without it the first reply is a request for it.
A full message header, if mail is going astray. In Gmail that is the “Show original” view; in Outlook, message properties. The header records what the receiving server thought of the message — authentication results, the path it took, the filtering verdict. A screenshot of a spam folder records none of that.
What changed just before it started. A new domain, a registrar edit, an imported list, a first send after a quiet month. Timing narrows the cause faster than any description of the symptom, and it is the detail people most often leave out because it does not feel related.
If you are asking about billing rather than sending, the account email and the invoice reference are the equivalents. Everything else we can look up.
Questions people ask before switching
How do I actually reach a person?
Every plan includes 24/7 chat support, and email is answered by a real Bluey teammate — usually inside an hour on a business day. Grow adds priority support; Business adds phone support and an onboarding and deliverability specialist. The contact page has the email address and a one-click copy button.
My emails are going to spam. Where do I start?
With authentication, almost always. Check SPF, DKIM and DMARC first using the free record generator — a missing or misaligned DKIM signature accounts for a large share of the problems people write to us about. If those are clean, the deliverability guide covers the next layer: sending reputation, list quality and content. If they are clean and it is still happening, write to us with the sending domain and a recent message header rather than a screenshot of the spam folder — the header is what actually tells us why.
I am migrating from another platform. Will you help?
Yes, and it is worth writing to us before you start rather than halfway through. The migration guides cover the order to do things in, which matters more than any individual export step: a new sending domain has no reputation, so the week where both platforms are running is the part that determines whether your first Bluey campaign lands.
Where is the API documentation?
The API integration page covers what the API does, the events it emits and how contacts sync. If you need the endpoint-level reference to build against, write to us and we will point you at the current version rather than at a copy on a marketing page that could drift out of date.
How do I cancel, and can I get a refund?
You can request a full refund within 7 days of the initial purchase or a renewal by emailing billing@blueyemail.com, and refunds are typically processed back to the original payment method within 5–10 business days. The refund policy page has the eligibility detail and the service-credit process in full — read that rather than this summary if anything turns on the specifics.
Do you have a status page or send incident notices?
Write to us for the current position on a live issue rather than relying on this page, which is not a real-time surface. If an incident affects your sending, the refund policy sets out how service credits are claimed.
Something in these pages is wrong or out of date. What do I do with that?
Tell us — that is a genuinely useful email to receive. Everything linked from this page is maintained rather than generated, and a reader spotting a stale number is usually faster than we are at noticing it.
Keep exploring
Still deciding rather than stuck?
Seven days of full access, no credit card. Import a list, send a campaign, and see how it goes on your own data — which answers more questions than any help page can.